Trade Terms and Conditions

• Prices
• Minimum Orders
• Carriage
• Terms of Payment
• Interest & Surcharges
• Lead Time
• Shortages and Damages
• Bespoke Service
• Agents
• Acceptance

Prices

The wholesale prices listed on this site supersede all previous prices and are effective from 1st March 2022.

All prices are quoted in Pounds Sterling and do not include VAT which will be added to UK accounts at the current rate.

Minimum Orders

We have a minimum order value of £150.00 net.

Carriage

UK orders with an invoice value over £600.00 excluding VAT will be sent free of charge.

Carriage paid orders are not available to the Scottish Highlands & Islands, Ireland or Overseas.

We are able to deliver all over the world and charge carriage based on the weight of the goods being sent, although we do have a minimum charge of £6.00 for the parcel to be sent tracked and signed.

PLEASE NOTE:

The carriage price displayed at checkout is a guideline only, based on an average weight of the products ordered.

There may be small differences between the estimated carriage price indicated and the actual carriage price charged, this difference will be invoiced or credited following despatch of your goods.

Terms of Payment

Our payment terms are strictly 30 days net and in full from the date of invoice.

Customers without an approved credit account will be asked to pay against Proforma invoice.

All goods remain the property of Abbeyhorn until full payment is made.

Interest & Surcharges

We reserve the right to charge interest at a rate of 8.5% per month on all overdue accounts.  

We will add a 25% surcharge to trade orders that require specific colours of horn. If you do not wish to pay the surcharge, we will send a mixture of colours.

We will add a 10% surcharge/assembly fee to any orders that require barcoding, bagging or boxing.

 

Lead Time

Our products are handmade using traditional manufacturing methods - as a result we work on a lead-time which does vary depending upon the number of orders on our books.  Please check the top of our Trade Page for the current lead-time.  During peak season (August to December) and for large orders please allow longer to avoid disappointment. Also, please bear in mind that to complement our range, we do purchase some of our products either finished or part finished, this can therefore affect our lead-time too. 

 

We do hold a stock of some products, so if your order is urgent please contact us and we will try to assist you.

Shortages & Damages

On receipt of your order please check it carefully. Should anything be missing or damaged you must notify us within 14 days of receipt of the goods.

Please note that you have no right to return goods under the UK Distance Selling Regulations if you are a business customer.

Bespoke Service

We do offer a bespoke service, however this service is not always available and will depend on our lead-time at the time.  Please send a detailed enquiry, with sizes, quantities, pictures etc through e-mail to info@abbeyhorn.co.uk

We can only send a quote for a bespoke product once we have produced a sample, as the cost depends on the material used and the time taken to produce the product.

Working with natural materials and using traditional techniques, it is necessary for us to start our manufacturing process with more pieces than ordered as we know, due to natural flaws, a small number of pieces will be rejected during our production process.

On the very rare occasion, when each and every piece makes it through production, we end up with an excess of finished items to what has been ordered.

Therefore, quantities will be adjusted (upwards) to include any small production excess that may occur.

Bespoke items will be subject to a 25 piece minimum order quantity (MOQ)

  
Acceptance

The information above sets out Abbeyhorn’s Trade Terms & Conditions.

By submitting an order you will be confirming that you accept these T&C's.